40 Beacon Street East Laconia, NH 03246
(603) 524-1100

A Letter From Our CEO

A Letter From Our CEO

Each year, millions of Americans face the reality of living with a mental health condition. However, mental illness affects everyone directly or indirectly through family, friends or coworkers. Despite mental illnesses’ reach and prevalence, stigma and misunderstanding are also, unfortunately, widespread and prevent many from seeking the treatment needed to lead healthy lives. While 1 in 5 people will experience a mental illness during their lifetime, everyone faces challenges in life that can impact their mental health.

At Lakes Region Mental
Health Center, we believe that mental health conditions are important to
discuss year-round, but highlighting them during Mental Illness Awareness Month
provides a dedicated time for mental health advocates across the country to
come together as one unified voice to sponsor activities, large or small, and
to educate the public about mental illness. Since 1949, Mental Health Awareness has
been observed in the United States during the month of May, by reaching millions
of people and raising awareness about the importance of maintaining good mental
health. This year, the COVID-19 crisis has required us to utilize the media as
a means to communicate our message.

There is that saying in life that “timing is everything”
and we believe this holds true as it relates to this letter.   Today
we want to celebrate the resiliency of our staff and patients.  It is amazing what life altering things occur
when we collectively face a pandemic.  COVID-19 has forced us to change so much of our
thinking as well as our daily practices and routines.  It is amazing how adaptable people become in the
midst of a collective crisis.  At LRMHC, our employees have had to embrace
new technologies and redefine their relationships with each other as well as
with their patients and their loved ones. One thing that has not changed is their
commitment to our patients and our community to continue to provide the best
care to those who need our services. 

At a
time when anxiety, depression and uncertainty are affecting the day to day life
of everyone, the staff at Lakes Region Mental Health Center has proactively
created new processes and procedures that allow us to continue to deliver
critical services to our patients and increase our service capacity.  We are currently able to offer new
patients immediate service with no waiting list for care.

Region Mental Health Center continues to work alongside hospitals,
first-responders and agency partners to create safe and supportive operating
practices throughout the region.  The
organization has transitioned most of our services to telephone/telehealth to
protect the safety of staff, patients and the community. Our staff is in
regular contact with patients providing hope and support, and evaluating the
effects of this crisis on them to determine what additional services may be helpful
during this time.  Our Emergency Services
staff continues to meet the needs of individuals in crisis.  As always, it is a high priority to maintain
this important service for the community.

Whilemany patients are using telehealth or telephone for their service delivery, there are
those who continue to require in-person care relative to such things as
medication management, primary care or
supportive housing. When patients need assistance with groceries or errands,
our staff is completing those tasks.  Our
on-site pharmacy, Genoa, has moved 90% of their business to delivery for the
convenience and safety of our patients. Our approach to treatment continues to be based on what
works best for each patient and what services are most appropriate for their treatment plan.

long standing history (more than a decade of delivering telehealth care)
positioned us well in our response and expansion of that care during this
time.  Again “timing is everything” as
they say.  Our staff is skilled in
assisting patients with navigating the technology.  We will continue to adjust and expand remote
access in an effort to address state and federal mandates and we will keep
patients and their families as well as the general public apprised of service
delivery changes that may impact them. We are an essential medical service
provider and the community and staff are acutely aware of the need for our
services in these trying times. 

donors and supporters are the life blood of our organization and we are deeply grateful
for all your support.  Our hope is that
you remain healthy and strong; we will get through this together!

CEO, Lakes Region Mental Health Center with locations in Laconia and Plymouth

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